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HOL keeps sending me back to login screen

I can login and start a lab, the timer starts while it builds the environment then it sends me back to the login page.  Anyone seen this?  It just started happening this week.

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Re: HOL keeps sending me back to login screen

Does it happen for all of the labs, or is there a specific lab you are having an issue accessing? What web browser are you using? -Doug

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Re: HOL keeps sending me back to login screen

I have tried about 4 different labs all with the same results.  The problem began last week and has been consistent every time I have tried since then.  I am using Chrome v 26.0.1410.64 m

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Re: HOL keeps sending me back to login screen

I use the Chrome 27.0.1453.93 on a Mac and have been able to successfully run through many labs. I have also used Firefox 20.0 without issue.  Have there been any other changes to your environment? We...

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Re: HOL keeps sending me back to login screen

I have the exact same problem.  I am able to enroll and start the lab, but it just says "Starting lab. This may take a few minutes..." and several minutes later sends me back to the Login screen. I...

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Re: HOL keeps sending me back to login screen

Hi Nicole,I am checking into what the problem might be. Are you running Windows, Linux, or MacOS?Do you have any security products installed that might be interfering?Has it worked for you in the past,...

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Re: HOL keeps sending me back to login screen

I determined that it has something to do with our companies McAfee content filtering proxy (it works fine from my home internet connection).  It was working fine for me though up until a few weeks ago.

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Re: HOL keeps sending me back to login screen

Hi Dough,and thank you for checking in with me.  I am using Windows 8.  I do have a firewall that I temporarly disabled to ensure it is not the issue.  I also have symantec installed and added an...

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Re: HOL keeps sending me back to login screen

Thanks for the information!

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Re: HOL keeps sending me back to login screen

Im sure you guys have started debugging this by using the Web Console in FF - can you send us the log file ?thanksPablo

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Re: HOL keeps sending me back to login screen

I can't send out log files but here is the error it generates [10:39:35.717] Firefox can't establish a connection to the server at...

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Re: HOL keeps sending me back to login screen

That looks a lot like something upstream is interfering with the connection.  Do you have any content filtering going on in your environment, or is this happening from your home network? Generally,...

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Re: HOL keeps sending me back to login screen

I have not tried this from home, but that is my next step. Checked Firewall and content filtering and even with it turned off completely it will not allow a connection.  Is there anything else I might...

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Re: HOL keeps sending me back to login screen

None that I can think of.

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HOL keeps sending me back to login screen

I can login and start a lab, the timer starts while it builds the environment then it sends me back to the login page.  Anyone seen this?  It just started happening this week.

View Article


Re: HOL keeps sending me back to login screen

Does it happen for all of the labs, or is there a specific lab you are having an issue accessing? What web browser are you using? -Doug

View Article

Re: HOL keeps sending me back to login screen

I have tried about 4 different labs all with the same results.  The problem began last week and has been consistent every time I have tried since then.  I am using Chrome v 26.0.1410.64 m

View Article


Re: HOL keeps sending me back to login screen

I use the Chrome 27.0.1453.93 on a Mac and have been able to successfully run through many labs. I have also used Firefox 20.0 without issue.  Have there been any other changes to your environment? We...

View Article

Re: HOL keeps sending me back to login screen

I have the exact same problem.  I am able to enroll and start the lab, but it just says "Starting lab. This may take a few minutes..." and several minutes later sends me back to the Login screen. I...

View Article

Re: HOL keeps sending me back to login screen

Hi Nicole,I am checking into what the problem might be. Are you running Windows, Linux, or MacOS?Do you have any security products installed that might be interfering?Has it worked for you in the past,...

View Article
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